KeptByAI Terms

Who we are

KeptByAI is run by Gabriele Carieri, Via Beniamino Gigli 4, 20865 Usmate Velate (MB), Italy. Contact: hello@keptbyai.com.

The free audit

We check up to the last 30 days of tickets your Gorgias AI Agent answered against your Shopify (and, if you connect it, Stripe) records, and email you a report. It is free and does not commit you to anything.

Ongoing checks

If you choose to continue, the price and billing period are agreed in writing (email is enough) before anything is charged. You can stop at the end of any billing period.

What you agree to

• You are allowed to give us access to the accounts you connect.
• You use KeptByAI for your own store.
• Our Data Processing Agreement applies to your shoppers' data.

What the report is

The report is our best reading of your data. It is checked by a person, but it can contain mistakes: check each case in Gorgias and Shopify before you refund, cancel or contact a customer. Decisions about your customers remain yours.

Access and stopping

All access is read-only. You can disconnect at any time by deleting the API key in Gorgias or uninstalling the app in Shopify. We then delete your data as described in the Privacy Policy.

Liability

We provide KeptByAI with reasonable care. To the extent the law allows, we are not liable for indirect losses, and our total liability is limited to what you paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.

Law

These terms are governed by Italian law. If you are a consumer, you also keep the protection of the law of your country.